Returns & Replacement

At XscapeDesigns, each piece is made to order specifically for you. Because of the custom nature of our products, we are unable to accept general returns or exchanges. Eligible order issues are typically resolved with a replacement rather than a return, since every item is custom-made specifically for you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Once we review your request, we will arrange a replacement or another appropriate resolution at no additional cost.

Order Issues

If you experience any issue with your order, please contact us first so we can work to resolve it as quickly as possible. Our team is committed to finding a fair and timely solution whenever possible.

Returns & Exchanges

Because all artwork is produced specifically for each order, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong frame color
  • Personal preference
  • Buyer's remorse

We encourage customers to review all product details, dimensions, and options carefully before placing an order.

Color & Appearance Disclaimer

Please note that colors may vary slightly between screens and printed products due to monitor settings, device displays, lighting conditions, and printing processes.

Minor variations in color are considered normal and do not qualify as defects.

Shipping Damage

If your package arrives visibly damaged, please take photographs before discarding any packaging materials. Photos of both the product and packaging help us process replacement requests more quickly.

Cancellations

Orders may only be canceled before production begins.

Once production has started, we may no longer be able to cancel or modify the order.

Refunds

Because each piece is made to order, refunds are not available for change-of-mind purchases, buyer's remorse, ordering mistakes, personal preferences, or requests made after production has begun.

If a replacement is not possible or the issue cannot reasonably be resolved with a replacement, a partial or full refund will be provided for verified manufacturing defects, fulfillment errors, or shipping damage for which XscapeDesigns is responsible.

We encourage customers to contact us before initiating a chargeback or dispute so we can work together to find the best possible resolution.

Need Assistance?

If you have any questions regarding your order, please contact us through our Contact Us page and include your order number for faster assistance or email us directly at support@xscapedesigns.art